
It's Simpler than You Think!
Curious About the Ease of Ordering with Us?

Select the product


Upload your design


Pay Online


Collect / Receive
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Frequently asked questions
Welcome to our FAQ section! Here, we’ve answered some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out to our customer support team.
You can place an order by selecting the product you want and
uploading your artwork. If you need any assistance, please contact our support
team. Please note that we do not currently offer an online design tool.
We accept high-resolution PDF files only. Please make sure
your files are in CMYK color mode and have a minimum resolution of 300 DPI for
the best printing quality.
Yes, we offer professional design services for a fee. Please
contact our support team to discuss your design needs and get a quote.
We provide digital proofs upon request. Please contact our support team to arrange for proofing services.
You can track your order through your personal account on our website once it has been shipped.
We offer standard shipping and RedBox delivery options. Shipping fees and delivery times depend on your location and order size.
Please contact our support team as soon as possible to check if your order can be modified or canceled before production begins.
Please contact us within 24 hours of receiving your order and provide photos of the issue. Most orders arrive without damage, but we will assist you if there is a problem.
We accept credit cards and STC Pay for payments.
Absolutely. We handle all customer files with strict confidentiality and never share your designs with third parties.
Please upload files with a minimum resolution of 300 DPI, in CMYK color mode, and include bleed areas if applicable.
Yes, we offer custom sizes and a variety of specialty papers and finishes. Please contact us to discuss your specific needs.
Make sure your files are in PDF format, with the correct dimensions, include bleed and crop marks, and use high-resolution images and embedded fonts.
Yes, you can easily reorder as long as your original files are saved in our system.
Customer satisfaction is very important to us. Please contact us immediately with details and photos of the issue, and we will work to resolve it promptly.